terms & conditions

orders

You will need to register on our website before you can place an order. When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date as well as the address details at which the card is registered. Without this information we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number is also required so that we can reach you if there is a problem with your order, or if your order has been reserved pending a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to info@elemental.uk.com. Please ensure that you notify us of your preference for each e-mail address account given to us.

Once your order has been completed, the completion of the contract between elemental and yourself takes place. We cannot fulfil any obligations due to the following reasons:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by one of the elemental team either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

contract cancellation

Please note that you are entitled to cancel this contract if you so wish. If you wish to exercise your right to cancel this contract prior to order completion you can do so through the purchase facility on the website. If your order has already been completed please follow the procedure set out in our retail returns policy. If you are a non-retail customer please contact us by telephone or email.

retail returns policy

We hope that you will be delighted with your order. However, sometimes we understand that you might want to return some items.

We ask that you notify us immediately in the unlikely event that your goods arrive damaged, or within 7 working days of receipt of delivery if you wish to return goods to us. Please ensure that you check the measurements for your goods and ensure that they will fit into your space prior to purchase. We reserve the right to charge a 25% restocking fee for any items returned or contract cancelled for whatever reason.

We will gladly offer you an exchange, refund or credit note, or organize for any damage to goods to be rectified.

Goods must be returned in perfect and saleable condition with the original packing where appropriate. If the goods do not reach us in perfect and saleable condition and in their original packaging then your right to a refund may be affected. Any refund or exchange will exclude any delivery charges that have previously been incurred. The goods are your responsibility until received by us. The cost for returning goods is at your expense.

Elemental is not responsible for sent or returned goods being lost or damaged in transit

product pricing & descriptions

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.

Please also be aware that our products are either handmade or antique. Some items may have imperfections. Handmade items that are dispatched may differ slightly from the images shown on the website. Antique items will have the signs of wear and tear associated with their age and usage. We will always do our best to draw your attention to any apparent defects when you order from us.

uk mainland delivery

For smaller packages our nominated postal couriers will make every effort to get goods/packages to their rightful recipient. It is the recipient’s responsibility to ensure that they are available to collect such goods when they are delivered.

Automatic delivery quotes generated by the website for larger items delivered by van courier are based on kerbside delivery only. however the driver will usually be happy to assist in carrying products to an easily accessible ground floor location. It is the recipient’s responsibility to ensure that another able bodied person is present to assist the driver unless otherwise agreed by special delivery instruction. We reserve the right to add a surcharge for any extra costs incurred by our couriers to meet special delivery arrangements. We reserve the right to add a surcharge for any extra costs incurred by our couriers for delivery to remote or inaccessible locations.

UK mainland is defined as England, Wales, and Southern Scotland. UK mainland excludes Northern Scotland, Isle of Wight, Scottish Isles, Channel Islands, Eire and Northern Ireland.

promotional code disclaimer

You can use published promotional codes through our website only and not in conjunction with any other offer. You can participate in offers only as stipulated in the terms of the offer. delivery, gift vouchers and sale items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under our terms and conditions

payment

Payment for all orders is at point of sale and not at point of despatch.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery, or if you have opted to arrange your own delivery the total cost of your order is the price of the products ordered. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold.

All transactions on this site are made using a secure HSBC gateway.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate an acceptable delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

privacy & security

The elemental website is a UK-based website and is in accordance with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on the webite. The website uses a security system that protects your information from unauthorised use. The website uses a secure HSBC payment gateway.

Every time you enter an area of the website that has or requires sensitive information such as your credit card details, an icon at the bottom of your browser window will appear that looks like a padlock, indication that the site is secure. For instance on IE7, Firefox3 and Safari:

Another indicator that your page is secure is that the 'https' will replace the 'http' url. Elemental.uk.com uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 7.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by this powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.

As a further security measure we do not keep a record of your credit/debit card details internally on our site. We store only name, email, address(es), contact details and logs of items ordered. HSBC may or may not keep your credit/debit card details on their system.

Elemental is compliant with the PCI DSS (Payment Card Industry Data Security Standard). This is a global mandate standard which has been introduced by all the major card schemes. This comprehensive standard enables us to proactively protect your account data through regular review of our security management, policies and procedures and our system network architecture and software design.

We will not sell, distribute or disclose information about you as an individual or your personal usage of the website without your consent or unless required or permitted to do so by law.

We may provide links to other websites, which may not be governed by this privacy policy.

We would like you to keep the information about you up-to-date. You may change any of the basic information we keep about you at any time by sending us an e-mail to info@elemental.uk.com.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the website can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the website for you.

We may monitor customer traffic patterns, website usage and related website information in order to optimise your use of the website and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.

We continually strive to improve our standards of customer care at elemental. Any feedback is very welcome at info@elemental.uk.com.

Our registered UK address is:
Elemental, 130 Shoreditch High Street, London E1 6JE, United Kingdom